Privacy Policy
Last updated: July 2026
These policies govern your use of Swadi Soft’s website and services. Please review them in full. We may update them from time to time, effective once published on this page.
Introduction
Swadi Soft respects your privacy and is committed to protecting your personal data in line with applicable Saudi regulations, including the Personal Data Protection Law (PDPL). This policy explains what data we collect when you use our website and services, and how we use and protect it.
Data we collect
We collect data you voluntarily provide through contact, service and license forms (e.g. name, email, phone, business name), order and billing data when you purchase, plus basic technical usage data (e.g. browser type and pages visited) to improve the site and its security.
How we use your data
We use your data to respond to inquiries, fulfill orders and issue licenses and invoices, provide support and follow-up, improve our services, and meet legal obligations (such as e-invoicing). We do not sell your personal data to any third party.
Payments
Payments are processed via secure, certified gateways (such as Moyasar, Tap or HyperPay) compliant with PCI‑DSS. Your card details are entered directly with the payment provider; we do not store card numbers or security codes (CVV) on our servers.
Cookies & analytics
We may use essential cookies to run the site (such as remembering your language and theme preferences) and analytics tools to understand and improve usage. You can configure your browser to reject non-essential cookies.
Sharing data
We share your data only with service providers necessary to run our services (such as the payment gateway, hosting and email providers), to the extent needed to deliver the service, or when lawfully requested by a competent authority.
Data retention
We keep your data for as long as necessary to fulfill the purposes described here and to meet legal and accounting requirements (such as invoice retention), after which we delete or anonymize it.
Data protection
We follow reasonable technical and organizational measures (such as encryption, backups and access controls) to protect your data from unauthorized access or use.
Your rights
You have the right to access, correct, request deletion of, or object to the processing of your personal data by contacting us at osama@swadi.me.
Contact
For any privacy or data inquiry, contact us at osama@swadi.me or via WhatsApp from the contact page.